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Privacy Policy

1 Source Home Services

Effective Date: March 16, 2026

1 Source Home Services (“we,” “us,” or “our”) is a handyman and home services business located at 1290 Arrowhead Court, Suite C, Crown Point, IN 46307. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us—whether by phone, email, text, in person, through our website at www.1source-hs.com, or via the Jobber platform we use to manage our business operations.

We use Jobber (provided by Octopusapp Inc. d/b/a Jobber, “Jobber”) for customer relationship management, job scheduling, dispatching, invoicing, payment processing, communications (including two-way text messaging if you have opted in), and other service-related functions. Jobber acts as our service provider and data processor. When you share information with us, it may be processed through Jobber on our behalf. For details on Jobber’s own practices, please review their Privacy Policy at https://www.getjobber.com/privacy-policy/ and their U.S. Privacy Notice at https://www.getjobber.com/usnotice.

Information We Collect

We collect the following categories of personal information:

\nContact and Identification Information: Name, mailing address, phone number, email address, and any other details you provide when requesting a quote, booking a service, or communicating with us.
\nService-Related Information: Details about your home or property (e.g., address, access instructions, photos or descriptions of work needed), job history, preferences, feedback, and photographs or videos taken at the job site for documentation of the work performed. These photos/videos are retained within the Jobber platform, our internal computer systems, and may occasionally be published on our website.
\nPayment Information: Credit card, bank account, or other payment details (processed securely through Jobber and its integrated payment providers such as Stripe).
\nCommunication Records: Phone calls, text messages, emails, or chat transcripts (including recordings or transcripts if facilitated through Jobber).
\nAutomatically Collected Information: When you visit our website at www.1source-hs.com or use Jobber-powered links, we or Jobber may collect IP address, browser type, device information, and usage data via cookies or similar technologies (see “Cookies and Tracking” below).
\nOther Information: Any additional details you voluntarily provide.

How We Collect Your Information

Directly from you (e.g., when you call, email, fill out a form, schedule service, or during on-site visits).
Through Jobber when we enter or you submit information via our Jobber-powered portals, estimates, invoices, or communications.
Automatically through our website or Jobber’s tools.
From third parties (e.g., referral partners or public records), with your consent or as permitted by law.

How We Use Your Information

We use your information to:

Provide, schedule, and deliver our handyman and home services, including documenting work with job site photographs and videos.
Communicate with you about appointments, updates, invoices, reminders, promotions, and customer support (including via text, email, or phone).
Process payments and send receipts.
Improve our services, respond to inquiries, and maintain records.
With your consent, publish selected job site photographs on our website www.1source-hs.com or in other marketing materials from time to time.
Comply with legal obligations, prevent fraud, and enforce our agreements.
For internal business purposes such as analytics (in aggregated, de-identified form where possible).

If you receive text messages from us via Jobber, they may include appointment reminders, service updates, invoices, or occasional promotions. You can opt out of texts at any time by replying “STOP.”

How We Share Your Information

We do not sell your personal information. We may share it in the following ways:

\nWith Jobber: To operate our business as described above. Jobber processes your data as our data processor and has its own security and privacy commitments.
\nWith Service Providers and Subcontractors: Trusted third parties (e.g., payment processors, background-check services, cloud hosting providers, or licensed subcontractors we may use for specific jobs) who help us deliver services. These parties are contractually required to protect your data.
\nPublicly on Our Website: Selected job site photographs, but only with your prior consent.
\nFor Legal Reasons: When required by law, subpoena, court order, or to protect our rights, safety, or property.
\nBusiness Transfers: In the event of a merger, acquisition, or sale of assets.
\nWith Your Consent: For any other purpose you explicitly approve.

Cookies and Tracking Technologies

Our website at www.1source-hs.com and Jobber-powered links may use cookies, pixels, or similar technologies to improve user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. For Jobber’s cookie practices, see their Privacy Policy.

Data Security

We and Jobber implement reasonable administrative, technical, and physical safeguards (including encryption where appropriate) to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live (including rights under the Indiana Consumer Data Protection Act (ICDPA), CCPA/CPRA if you are a California resident, or other applicable state privacy laws), you may have the right to:

Access the personal information we hold about you.
Correct inaccuracies.
Request deletion (subject to legal exceptions).
Opt out of certain processing (e.g., marketing communications or targeted advertising).
Receive your data in a portable format.
Withdraw consent where applicable.

To exercise these rights, contact us using the information below. For data processed by Jobber on our behalf, we will work with Jobber to respond. We will verify your identity before fulfilling requests and respond within the time required by applicable law (typically 45 days). We do not discriminate against you for exercising your privacy rights.

You may also review Jobber’s U.S. Privacy Notice for additional rights and how to submit requests directly to them if needed.

Children’s Privacy

Our services are not directed to children under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it.

Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Jobber follows similar retention practices as our processor.

Changes to This Privacy Policy

We may update this policy from time to time. We will post the revised version with a new effective date on our website at www.1source-hs.com (or notify you by other means if required by law). Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

1 Source Home Services 1290 Arrowhead Court, Suite C Crown Point, IN 46307 Email: info@1source-hs.com Phone: 219-303-0707

You may also contact Jobber’s Privacy Officer at privacy@getjobber.com or Attn: Privacy Officer, 10130 103 Street NW, Suite 300, Edmonton, Alberta T5J 3N9 for questions about their processing of your data.

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